As required by current legislation (Law on the Legal Order of Retail Business), the return period for products will be 30 days from the delivery of said products.
In order to return a product:
1. Contact us using the Contact Form;
2.- In the “Subject” field mark “Return”. Keep in mind that all fields in the form are obligatory.
3.- In the comments/reasons section, briefly explain the reason for returning the product and whether you would like an identical product as a replacement or a refund for the amount of its cost.
Once the information is received, Cosmetista team will send the information confirming the return by email stipulating that you must send the product(s) that you wish to return.
Returns that meet the following conditions will be accepted:
- The items must be sealed as when sent.
- The product to be returned must be correctly packaged for its return.
- Returns are not permitted for products that have clear signs of use.
Once the product has been received and its condition confirmed, the reimbursement of the amount for the products will take place.
In case the return product does not fulfill the conditions described, we could offer you the following options:
1) Ship again the product. We will ship the return product after you have paid the new shipping costs.
2) Destruction of the product. If you do not wish to receive the return product, we will destroy the product due to hygienic reasons, because it would be unfit for sale.
Under no circumstances, we will refund you if the return product does not fulfill the conditions previously described.
Keep in mind that for all returns processes, it can take between 7 and 10 working days for the refund or replacement to take place.
In order to complete the guarantee or returns process, we remind you that you must indicate the invoice or order number and the reason for the return. To do this, you can get in contact with us through our contact form or by using the customer service telephone number.